Support center

Machines

Video tutorials

Safety considerations for laser cutting

Beamo, Beambox (Pro) & HEXA

Safety is paramount. Learn how to take proper safety precautions when using your laser cutter.

Focusing the laser

Beamo, Beambox (Pro) & HEXA

Having the proper focal distance is critical for safety. Besides that, keeping the lens in focus ensures high-quality cuts. This video explains how to refocus the laser on your machine.

Camera calibration

Beamo, Beambox (Pro) & HEXA

If your camera is not properly calibrated, your preview photo may be warped or overlap, resulting in jagged lines. This video demonstrates how to calibrate the camera on your machine.

Add-ons

Video tutorials

How to use the rotary add-on

Beamo, Beambox (Pro) & HEXA

To engrave cylindrical objects you need the rotary add-on. This tutorial shows how to use the rotary add-on with your machine.

Materials

Materials & compatibility

Material guide

Diode Laser Engraving Tips - Transparent Material

Will it laser?
Reducing laser burn marks on MDF/Plywood

Prevent burn marks on the back

Dangerous materials/Materials you cannot cut

Material testing

Which power and speed to use on new materials?

Beam Studio offers built-in templates with various speeds and power to find the best settings for your material.
In Beam Studio go to: File > Examples > choose the preferred cutting/engraving

Troubleshooting

Beamo

Error codes

Troubleshooting manuals

Replacement videos

Beambox (Pro)

Error codes

Troubleshooting manuals

Replacement videos

HEXA

Error codes

Troubleshooting manuals

Replacement videos

Beam Air

Filter replacement

Beam Studio

System Requirement

Troubleshooting manuals

Connection Troubleshooting

Importing / Exporting designs

Reset the password protection on your machine

To reset your password, fill in: goldenfinger

Video tutorials

Troubleshooting your power and speed settings

Beamo, Beambox (Pro) & HEXA

Your power and speed settings should remain consistent over time. However, you may discover that settings that previously worked no longer do after extended use of your laser cutter. This video explains what to do in that case.

Maintenance & care

Beamo

Maintenance guide

Maintenance checklist

Beambox (Pro)

Maintenance guide

HEXA

Maintenance guide

Maintenance checklist

Beam Air

Beam Air Filter replacement

Video tutorials

(Re)filling the water tank

Beamo, Beambox (Pro) & HEXA

You should replace the water in the watertank of your Beamo, Beambox (Pro) or HEXA every 3-6 months. This tutorial explains how to go about this task.