A premium laser cutter for everything education

Jose L.

“Thank you again for your help, one of, if not the best experience I have had with customer service.”

Zach

“I’m very satisfied with the FLUX support team. Had a couple of minor issues with the machine. When I called support they answered quickly, also answered any questions I had about the machine. They go out of their way to make sure you're taken care of. Definitely a plus over other companies that I have dealt with. Had to get a new part and they had to check location of this part after got off phone, but within minutes of getting off the phone I had a tracking number in my email. The support team does everything they can to make sure you get every asset when it comes to FLUX.”

Amy

“I recently purchased a new CO2 laser from FLUX Laser and encountered an issue with a faulty limit switch. Phillip from customer service was incredibly helpful. He promptly sent a replacement switch and included detailed instructions on how to install it. His quick response and clear guidance made the process smooth and hassle-free. Thanks to Phillip, my laser is now working perfectly. Highly recommend!”

M. Smith

“Phillip, you’re awesome, FLUX is awesome, I’m considering purchasing an Ador and all add-ons available or that become available. I love my Beambox, it’s so much fun to use and create with. FLUX support has been incredible, addressing issues immediately, quick to remedy problems whether it requires a piece of hardware or software! I use my Beambox for personal projects for myself, and gifts for friends and family. I won’t hesitate in the future to buy more FLUX products, as I know if I have a problem or issue, however rare they are, as the machine and software is rock solid, I will have incredible support from FLUX. If you’re wondering if you should, or hesitating in buying a FLUX laser engraver, pull the handle, it’s worth every penny, and with incredible support backing the product, it's a win, win!”

Mark C.

“I would like to commend my US based support experience provided by FLUX US. My laser is a Beambox Pro. It abruptly developed a homing problem which was a challenge to solve. My first contact was the original retailer, but my laser was out of the two year window. At this point I discovered the FLUX support team based in the USA. They worked patiently and consistently over the ensuing period all the way to the resolution of the problem. My questions were answered in a timely fashion and the path to resolution was both collaborative and knowledgeable. My laser is back in action and working as before. I especially wish to thank Phillip who worked most closely with me during the problem solving.”